We think you're visiting our site from

If you're not, please select the country you're currently in

 I'm in Close this banner
Help and contacts Help and contacts

Telephone numbers and addresses

You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.

Important

Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3

How do I find my booking reference? How do I find my booking reference?

Contact information

Telephone
+45 7012 8022
Monday - Friday: 09:00-18:00

Telephone
+45 4331 4518
Monday - Friday: 09:30-17:30 (CET)

To change a booking paid with Avios contact the British Airways Club.

Please contact your travel agent for bookings of 10 or more people* travelling together in economy, or 7 or more people* travelling together in premium economy or business. (*Excluding infants under 2 years at time of travel.)

Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Complaints and claims

Telephone
+45 3231 4176
Daily: 09:00-21:00

Baggage tracer

Email
call.centre@menziesaviation.com

Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
Germany

Please quote your ten digit file reference (eg: LHRBA12345)

Telephone
+45 7012 8022 (option 1)
Monday – Friday: 09:00-18:00 (Central European Time)