How can we help?
Explore the topics below or contact us for assistance.
Your journey essentials
If you need a helping hand during your journey, take a look at the topics below.
Frequently asked questions
Find answers to our most frequently asked questions.
Delays, cancellations and refunds
View your options during disruption, and create, track or update a claim.
Baggage
Make your journey as smooth as possible by sorting your baggage before you arrive at the airport.
Checking in and boarding
Find out the best way to check in at the airport and about boarding your flight.
Flight status
Check live departures and arrivals information for British Airways flights.
Travel assistance
Get advice and support for young travellers, people with medical conditions, pets and more.
Vouchers
Find out how to book a flight or holiday using your vouchers.
Passports, visas and entry requirements
Make sure you have the right documents for your journey.
Disability and mobility assistance
Find and arrange extra support for your journey.
Manage your account
View your bookings, claim Avios or update your details for a smooth journey.
Manage your booking
Make changes to your travel plans and view your booking details.
Account and log in
Resolve login issues, update your password and recover your account.
Avios
Find out more about how to collect, claim and spend Avios points.
Contact and assistance
If you need assistance, here's how you can get in touch.
Chatbot
Need support? Use 'Start chat' at the bottom of your screen to speak with our Chatbot (English only). To make a payment, please call us instead.
Contact us
Find out how to get in touch with our friendly Customer Services team.
Feedback and claims
Provide feedback, claim for a disrupted journey or track an existing case.