Frequently Asked Questions

If you have an AirTag in your baggage, you can easily and securely share a location link which may help us find your delayed items quicker.

Once you’ve generated a Share Item Location link using the Find My app on your iPhone, iPad or Mac, you can add it to your delayed baggage report. 

We’ll only use this to help find your baggage, and the link will be used only by those we authorise to assist with reuniting you with your baggage.

The shared location will be disabled as soon as you are back in proximity with the AirTag when you receive your baggage. It can be stopped by you at any time, and will automatically expire after 7 days

You can check in up to 10 additional bags when you pay to increase your baggage allowance, so long as these bags contain items for personal use only. Any commercial items should be shipped via IAG Cargo.

If you are travelling on our hand baggage only (Economy Basic) fare, you are charged extra to put any bags into the hold as these fares do not include checked baggage.

The cost of each additional hold bag depends on your destination and how many more bags you want to check in over your hold allowance.

See your baggage allowance and cost of extra bags using the calculator. More bags can only be paid for and carried when space is available, and excess baggage is permitted, on your flight. In some destinations, additional local taxes may also apply for additional bags carried in excess of your ticketed allowance.

If you need to travel with extra bags, you’ll get the best price if you add them online via Manage My Booking before checking in for your flight. You can pay for up to 10 extra checked bags at our discounted online rate by card, using Avios or with a combination of both. After checking in for your flight, extra bags can only be added at the airport at the airport rate and you won’t be able to pay using Avios.

Booked through a travel agency/online travel website? The option to pay for additional bags will only be available once the booking has been finalised by the agent. Contact them directly if you cannot access Manage My Booking.

If your journey includes a flight with another airline, the number of checked bags allowed per customer may be different. Check before you fly.

British Airways will refund any pre-payment of the extra baggage charge that is cancelled online before check-in. British Airways is unable to accept any refund claim, or any changes to the pre-payment of extra baggage, once the flight has departed. Unless otherwise stated, British Airways will only make a refund to the credit card used to pre-pay the extra baggage charge. Delayed, lost or damaged extra baggage will be dealt with in accordance with the General Conditions of Carriage, clauses 15 and 16.

If you need to change a passenger within 24 hours of booking, and you booked with us directly, you can cancel and receive a full refund. You can do this via Manage My Booking if you booked on ba.com, or you’ll need to call us if you made your booking over the phone.

Some bookings aren't covered by this guarantee:

• Those with flights departing within 24 hours of booking
• Those where immediate payment isn't required
• Package bookings or flights booked with hotels, car hire, transfers or experiences These bookings have their own separate conditions. Please call us for more information.

After this 24-hour period, flight-only tickets are non-transferable. To change a passenger on the booking, you’ll need to cancel the original booking and make a new one at current ticket prices.

Your delayed baggage details will be entered into the WorldTracer baggage tracking system, and we’ll get to work finding your items immediately. 

When you create a report you’ll receive a reference number, which you can use to track the status of your delayed baggage in our online baggage portal.

As soon as we locate your baggage, we’ll contact you to let you know and return it to your chosen address at no extra charge, subject to local customs requirements. 

You won’t have to fill in another customs declaration form if you’ve completed one at the airport, if you didn’t travel, your flight was cancelled, or your journey was entirely within the UK. Otherwise, we’ll contact you to complete a local customs declaration form if it’s required. 

Check what you’re allowed to bring into the UK.

We’re really sorry your baggage has been delayed, and we’ll do everything we can to get your items back to you as soon as possible.  

If you’re still at the airport, you can quickly and easily create a delayed baggage report by speaking with an agent or, where available, by using a self-service kiosk in the baggage reclaim area. 

If you’ve already left the airport, you can report your delayed baggage using our online baggage portal.  

You’ll need to provide the baggage tag number(s) you were given when you checked in, details of all flights taken in your journey, a description of your baggage, your contact details and a delivery address.