The British Airways Club FAQs

You can terminate your membership of The British Airways Club by writing to the Club at any time, advising us that you no longer wish to be a member. If you’d like to tell us the reason(s) why you’re cancelling, we’d be very interested to hear your feedback and comments.

If you have a physical membership card, you can cut this in half and return it to us.

If you've forgotten your password or want to change your existing one, you can create a new password using your membership number or username. 

If you've forgotten all your login details, please contact us via WhatsApp.

Your card expires a month after the end of your membership year, to allow time for all tier points to be awarded for the completed membership year.

Your membership year is the 12-month period from 1 April every year. Your membership year will end on 31 March and your card - whether it's a digital or physical card - will remain valid until 30 April.

If, as a Blue member, you reach 31 March and haven't earned enough tier points to move to the next tier of the Club, you simply remain a Blue member and your digital membership card on ba.com will stay valid.

We’ve fully-digitalised the Club experience, so your membership card is now digital. There are very few times during a journey with us, or our partners, that you might need to show somebody your tier membership card, so we think having a digital version on your phone is a smarter and greener solution.

The digital card is just like a plastic card. It has your name, membership number and membership year expiry date. You can download yours and access your benefits through the British Airways app on your mobile or by logging on at ba.com.

If you’d like to print an image of your card to take with you when you travel, simply log into your account and you’ll find an image of your card with the options to print, email, save or download.

If you travel with us frequently and move up through the tiers of the Club, you’ll automatically be sent an email showing your new tier. Our Bronze and Silver members are also fully-digitalised and have their cards stored in their online account, so your new card would be too.

British Airways Club bag tags are available to our Gold members and above. We’ll supply two tags with your membership pack, and then two more each time you renew.

Replacement bag tags can also be ordered online. Once ordered, they're posted within 28 days. However, if your membership year is due to end in the next two months, you might not be able to order a new one as your scheduled new pack will be dispatched soon.

If you've lost or broken your card, Gold members can order a new one online. You don't need to report this to us. Please allow up to four weeks for it to arrive.

If your membership year is due to end in the next two months, you might not be able to order a new card. Please wait for your scheduled new card to arrive instead.

If your membership card was in your wallet or with other belongings that have been stolen, and you’re concerned that it could possibly lead to fraudulent activity on your account, please contact us. They can add a note on your account and arrange for a 'watch' on your Avios spend activity.

You can see an overview of your tier points in your British Airways Club account.

Once you’ve logged in, you can see how many you have – including any tier points you've earned with our partner airlines. You can also check if your British Airways Club membership number is correctly linked to your bookings.

The way you earn tier points and move between tiers changed on 1 April 2025. Find out how you earn tier points on flights, how you earn on holidays, or more about the Club tiers, from Blue to Gold.

You can update your email address on our website.

If you need more help with managing your account you can contact us via WhatsApp. 

If you need to update your name for any reason, you'll need to provide us with proof of your identity. Once you’re logged in to your account, select ‘to change my name’ from the list of options to get started.

Alternatively, you can send a copy of your documentation to us via WhatsApp and one of our team can update your account.

To make changes to your personal details, log in to your account and select 'Update my personal information' from the left-hand menu.

You can update your email address, login details, home address (except for on household accounts), telephone number, employment details, seating preferences, meal preferences, marketing and communication preferences and Advanced Passenger Information.

If you need more help with managing your account, contact us via Whatsapp.

As a member of The British Airways Club, you can earn tier points and your tier as an individual. However, we recognise that our members often travel with family and friends.

If you’d like to make travelling together a more rewarding experience, our household accounts allow you to pool your Avios with up to six people in your family, letting you make full use of the collective balance. They’re free to set up, and children under 18 years old can join, so everyone in the family can collect Avios each time they travel.

Find out more about household accounts..

You can create a household account by viewing the ‘Household account’ section after you've logged into your British Airways Club account.

Each member of a household account needs to collect, spend, share or buy at least one of their Avios every three years. If they don’t, all the Avios they’ve individually collected will expire.

The person named as the head of household is responsible for all administration and changes to a household account.

If you're the head of household, our dedicated household account section online will direct you on how to make changes to your account, including updating your home address.

If only one person in the account has moved, then unfortunately they'll need to leave the account. The head of household will need to log in to the account online and remove this member from the account. Then, when this person is no longer a part of the household account, they can log in to their individual account online and make any changes of their own.

The member who is the head of the household account needs to log into their account and remove each member of the household account one at a time. The closure will change the status of all household account members’ accounts.

Members over the age of 18 will retain their individual membership of The British Airways Club and won’t need to have taken a qualifying flight. They'll also keep all Avios they collected and tier points they earned as an individual while in the household account.

Any of the household members who are under 18 years of age unfortunately can't remain an individual member of The British Airways Club, so their membership will be terminated at that point and all their Avios and tier points will be lost.

If you need any more information, you can contact us via Whatsapp. You can also log in to see your British Airways Club membership number.

You can change household account members as often as you like – however each person who is added to your household account must remain on there for a minimum of six months.

Yes, you can upgrade one or both of your flights with either money or Avios. Please call us to check availability and prices.

You can use your Avios balance as payment to upgrade your ticket to the cabin above the one you originally chose on bookings made directly with us, or by contacting your travel agent.

You can also use mileage from our partner airlines American Airlines and Iberia’s frequent flyer programmes, but only if you booked your British Airways flight with them. Call American Airlines and Iberia directly to do this.

If you get divorced, your Avios balance remains unchanged. Avios collected by you personally aren’t transferable and will remain in your individual account.

However, if you and your ex-partner are both members of a household account, then the individual who moves out of the registered residential address should leave the household account. They can revert to their own individual British Airways Club account, taking their Avios and tier points with them. The head of the household account has to make that change in the account.

If you need to update your name on your British Airways Club account after your divorce, we've got a form you can use to attach copies of official documents, so our team can make the change for you: change your account name.

Alternatively, you can send a copy of your documentation to us via WhatsApp and one of our team can update your account.

The amount of Avios and tier points you receive depends on which airline you fly with, the cabin you fly in and the type of ticket you hold.

For British Airways, American Airlines and Iberia, the amount of Avios you collect and tier points you earn depends on the amount you spend rather than the distance you fly. To understand how this works before you book, see our information on collecting Avios on flights and earning tier points on flights.

From 1 April 2025, you’ll only be able to use our flight calculator to find out how many Avios you can collect and tier points you can earn for flights that award Avios based on the distance flown. This includes flights with some of our partner airlines and some flights booked through travel agents.

You can see an overview of your Avios in your British Airways Club account.

Once you’ve logged in, you can see how many you have – including any Avios you've collected with our partner airlines. You can also check if your British Airways Club membership number is correctly linked to your bookings.

Or, if you’re in the UK or US, you can download the Avios app to keep track of your Avios and search for Reward Flights, hotels, car hire, experiences and more. 

If your travel agent has linked your British Airways Club membership number to the booking, your Avios and tier points should appear in your account.

If you don’t have a booking reference, you’ll need to contact your travel agent directly.

You must collect, spend, share or buy at least one Avios every three years. If not, all your Avios will expire.

We'll send you an email if your Avios are about to expire. Please make sure your details are correct by logging in to your account.

Each member of a household account needs to collect, spend, share or buy at least one of their Avios every three years. If they don’t, all the Avios they’ve individually collected will expire.

Spend your Avios on Reward Flights to any worldwide destination, seat upgrades, hotel stays, car hires, memorable experiences and more.

You can also reduce the price of regular flight bookings by paying part of the price in Avios. The more Avios you use, the less you have to pay.

Find out more about spending Avios.

Adult household account members must submit their claims individually. However, for members who are under 16 years old and unable to manage their account online themselves, the head of the household account can claim for missing Avios and tier points on their behalf. 

You can use our Avios claim form to claim Avios and tier points for any British Airways flights flown up to three months before joining The British Airways Club. This doesn't apply to flights with other airlines.

You have six months from the date of the British Airways flight to make the claim.

You can see an overview of your Avios in your British Airways Club account.

Once you’ve logged in, you can see how many you have – including any Avios you've collected with our partner airlines. You can also check if your British Airways Club membership number is correctly linked to your bookings.

Or, if you’re in the UK or US, you can download the Avios app to keep track of your Avios and search for Reward Flights, hotels, car hire, experiences and more. 

If you used the services of one of our non-flight partner companies, such as Avis car rental, American Express foreign currency or a hotel stay, visit our partner flights claims page and follow the links at the bottom of the page under ‘Other claims’.

If you travelled with a partner airline, please allow a few weeks for your account to be updated. Learn more about collecting Avios with our partner airlines.

To raise a partner airline claim, you can complete the partner airline claim form.

To claim for any missing Avios or tier point transactions on ba.com, you’ll need to be logged into your British Airways Club account.

For flight claims, you'll need to know your ticket number. This is a long string of numbers that starts with a three-digit number, which you’ll find on your ticket receipt and boarding pass. It will look like this: 125-1234789534.

If you don’t have your ticket number, please contact the vendor of your ticket. If you bought your ticket directly from us, please get in touch.

Ensure your British Airways Club membership number is attached to your booking before you travel. For flights booked through ba.com, you can do this at the time of booking or at any time after that through Manage My Booking.

The name and date of birth on your ticket and passport must also match the name and date of birth on your British Airways Club account.

If you're a member of The British Airways Club, you can earn an American Express Companion Voucher by spending on your American Express credit card. 

Once you’ve met the spend threshold, your voucher entitles you to receive a second seat for a companion on a flight in the same cabin as you. To claim this seat, you must make a reward booking on a British Airways, Iberia or Aer Lingus flight.

Find out about Companion Vouchers and read the Companion Voucher Terms and Conditions.