Changes and cancellations FAQs

If you need to change a passenger within 24 hours of booking, and you booked with us directly, you can cancel and receive a full refund. You can do this via Manage My Booking if you booked on ba.com, or you’ll need to call us if you made your booking over the phone.

Some bookings aren't covered by this guarantee:

• Those with flights departing within 24 hours of booking
• Those where immediate payment isn't required
• Package bookings or flights booked with hotels, car hire, transfers or experiences These bookings have their own separate conditions. Please call us for more information.

After this 24-hour period, flight-only tickets are non-transferable. To change a passenger on the booking, you’ll need to cancel the original booking and make a new one at current ticket prices.

We're so sorry that you've lost a loved one, and we’re mindful of what you and your loved ones may be going through at this time. We understand that bereavement can affect travel plans, and we may be able to help if the death is of a member of your travelling party or an immediate family member of yours or someone in your travelling party.

Please contact us on our dedicated compassionate line and we’ll do what we can to help during this difficult time.

Telephone: 0203 684 9677 (calls charged at local rate)
Monday - Friday, UK hours: 09:00-17:00

You should also review your travel insurance policy.

If you booked through a travel agent, please contact them directly.

Our customer support team are here to help you. Please call us as soon as possible. If you booked through a travel agent, you’ll need to contact them directly.

We're so sorry that you've received difficult news, and we’re mindful of what you and your loved ones may be going through at this time. We understand that these circumstances can affect travel plans, and we should be able to offer you a full refund if the diagnosis is yours or is someone’s on your booking.

Please contact us on our dedicated compassionate line and we’ll do what we can to help during this difficult time.

Telephone: 0203 684 9677 (calls charged at local rate)
Monday - Friday, UK hours: 09:00-17:00 name

You should also review your travel insurance policy.

If you booked through a travel agent, please contact them directly.

No, amendments cannot be made online at this time. Contact us to change your booking.

We're sorry we've had to cancel your flight. We're committed to helping you continue your journey with minimal disruption. 

We'll do our best to offer you a new flight and you'll be able to change it once for free.

If we're unable to offer you a suitable alternative within 24 hours of your original flight, you may be able to book alternative transport (such as flight, train or bus) under comparable transport conditions.

If you'd prefer not to travel, you're entitled to apply for a refund.

If you made your booking via a travel agent or tour operator and your departure time is more than 24 hours away, get in touch with them directly to find out more about your options or request a refund.

If you'd like to rebook your flight, log in to Manage My Booking, or get in touch with one of our team over chat. 

We'll move any baggage you've already paid for to your new flight if it's with British Airways.

We'll add any travel assistance and meal requests to your new flight if it's with British Airways.

If you paid for seats on your original flight, we'll move these to your new flight if it's with British Airways.

If you choose to fly with another airline when you rebook your flights, you'll need to speak to Customer Services to manage any added extras. This includes refunds for seats or bags you paid for, meals for dietary requirements or any disability and mobility assistance you've requested.

No, you can choose to change your flights free of charge. However, after confirming your new flights, you'll need to pay for any additional changes.

If you need to change a passenger within 24 hours of booking, and you booked with us directly, you can cancel and receive a full refund. You can do this via Manage My Booking if you booked on ba.com, or you’ll need to call us if you made your booking over the phone.

Some bookings aren't covered by this guarantee:

• Those with flights departing within 24 hours of booking
• Those where immediate payment isn't required
• Package bookings or flights booked with hotels, car hire, transfers or experiences These bookings have their own separate conditions. Please call us for more information.

After this 24-hour period, flight-only tickets are non-transferable. To change a passenger on the booking, you’ll need to cancel the original booking and make a new one at current ticket prices.

If you booked a flight with British Airways and the name of the person travelling with us is spelt incorrectly on their ticket, or their name doesn’t match the one on their passport, you can contact us.

Most spelling mistakes can be easily corrected over the phone if all the flights on your ticket are operated by British Airways. We don't charge for this type of change, however if the taxes, fees, carrier-imposed charges or fuel surcharges on the ticket have changed since the booking was made, you’ll need to pay the difference.

Please be prepared to send through proof of your identity if our team needs them to support your name change.

If you are travelling with multiple airlines, one of our Customer Services team can explain the process of updating your name to you over the phone.

Please be aware that it's not possible to update or correct a name on a ticket simply by updating the name in the Advance Passenger Information in Manage My Booking. This information doesn’t make changes to an e-ticket.

If you booked through a travel agent or on a travel website, please contact them directly. We can't change tickets they’ve issued.

If you have changed your name for any reason, including marriage, divorce or by deed poll, the names on your ticket and passport must match in order for you to travel.

All your other required travel documents must also be in the same name as your flight ticket, including visas and ESTAs.

If you need to change your name on an existing ticket to match the name on your passport, you can use our live chat service to talk to one of our agents or contact us.

There's no charge for this type of change, however if the taxes, fees and carrier charges on your ticket have changed since you made the original booking, you’ll need to pay the difference. You may also need to provide us with proof of your identity to make this change.

Your ticket and passport details must match each other, so you can’t travel with a ticket booked under your married name and a passport that uses your maiden name.

All your other required travel documents must also be in the same name as your flight ticket, including visas, ESTAs and COVID-19 documents.

If you need to change your name on an existing ticket to match the name on your passport, you can use our live chat service to talk to one of our agents or contact us. There's no charge for this type of change, however if the taxes, fees and carrier charges on your ticket have changed since you made the original booking, you’ll need to pay the difference. You may also need to provide us with proof of your identity to make this change.

If your ticket was purchased directly from British Airways and you've travelled with us within the last 48 hours, you’ll still be able to view your flight and have the option to print your ticket receipt if you’re the credit card holder. Please visit Manage My Booking to do this.

If it's between 48 hours and 12 months since your flight departed, you can submit a request for your receipt and our dedicated team will help you as soon as possible. For flights that departed over 12 months ago, please contact our Customer Services team.

We're not able to issue duplicate receipts addressed to anyone other than the payment cardholder/Paypal account holder. This means if you're claiming your travel expenses back from somebody else after you've paid, we can't create a document in their name containing your e-ticket information and costs breakdown.