Payment FAQs

The Air Discount Scheme (ADS) gives residents of Shetland, Orkney, the Western Isles, Islay, Jura, Colonsay, Caithness and north-west Sutherland a 50% discount on eligible services.

Visit the Air Discount Scheme’s website to learn more.

If you're already a member and wish to make a booking with British Airways, please visit British Airways Air Discount.

You can’t pay by instalments on ba.com, but it’s possible to do this through our partner airline, Iberia. 

You can book a British Airways flight on Iberia.com if you’re in Brazil, and pay in up to 10 instalments with no additional interest. You can also pay in Brazilian Real on the Iberia website. 

Once you’ve decided how many instalments you’d like to pay, your selected instalment option will appear on the credit card details page. 

If you’re making your booking outside Brazil on iberia.com, you won’t be able to pay by instalments. 

Você sabia que em voos partindo do Brasil você pode pagar em até 10x sem juros e em reais?

Pagamento Parcelado Está forma de pagamento ainda não está disponível no site ba.com, porém é possível emitir seu ticket aéreo em até 10x sem juros e em reais com nosso parceiro, Iberia. Acessando o site iberia.com.br você pode fazer reservas nos voos British Airways, e poderá fazer o pagamento com parcelas de até 10x sem juros e em reais. Está opção é apenas válida para voos partindo do Brasil. Você poderá selecionar em quantas parcelas deseja fazer o pagamento do seu ticket aéreo (entre 1 a 10x), e a opção para selecionar a quantidade de parcelas irá aparecer no momento da compra online na qual pedirá os detalhes do seu cartão de credito. Caso você esteja fazendo sua reserva fora do site iberia.com.br, você não conseguirá fazer o pagamento com parcelas. 

Unfortunately not. Once a ticket has been issued it's not possible to change the payment method for it. We can't reissue the ticket and refund the original payment method while taking the full amount from a new one.

If you’re booking a flight-inclusive package, the currency displayed is always determined by the country your flight departs from.

If you’re booking hotels, cars or sightseeing (without flights), the country of residence you select from the homepage determines the currency you see on your booking.

If you check in online for your flights, you don't need to give us your new credit card details. However, if you can't check in online and your credit card has expired, or you don't have the original credit card you used for payment, you might not be able to use the check-in kiosks or desks. You’ll need to visit our ticket desk, where a member of our team will validate your booking for check-in. You'll just need to show a form of photographic ID such as a UK driving licence, passport or national identification card.

If you need to cancel your booking, please be aware that we can only issue a refund to the card you used to pay for your flights. So, if your credit card details have changed or it's expired, you'll need to contact the original card provider to arrange receipt of the money.

Please call us so we can find out what’s happened.

We recommend that you contact your payment card provider.

If you’re having difficulties making payments for your existing deposit booking, this may be because a flight in your itinerary has had a time change or cancellation. If this is the case, you should use Manage My Booking to view and accept the alternative flight or time offered then try to pay again. If you’ve accepted the alternative flight or time and continue to have trouble making payments online, please contact us by telephone.

We don’t accept payment by cheque for bookings that include flights to or from Lagos. You can pay by credit card, debit card or in cash at a British Airways airport ticket desk. 

When paying for your booking online at ba.com, you may be charged a fee depending on your chosen method of payment:

• Debit cards - no additional charge.
• PayPal accounts billed in the UK - no additional charge. Accounts billed in Finland, Spain or Switzerland - 1% of the cost of your booking, up to a maximum of €25/CHF 30 per person.
• Personal credit cards billed in the UK, Finland and Spain - no additional charge.
• Credit cards billed in Switzerland and corporate credit cards billed in the UK, Spain and Finland - 1% of the cost of your booking, up to a maximum of £20/€25/CHF 30 per person, per transaction.
• Credit cards billed in all other countries - no additional charge.

Yes, you can pay with a virtual credit card or pre-pay payment card as long as they’re supported by one of the card schemes that British Airways accepts, such as Visa or Mastercard, for example.

Using a virtual credit card may prevent you from being able to check in on ba.com via Manage My Booking or from using our self-service kiosks in the airports. This is because we’ll need to see a copy of your virtual card certificate, supplied by your bank, before we can accept you for travel.

We try to include all taxes and fees in our prices. If we can’t, we’ll clearly state this before you complete your booking.

Local taxes and VAT are not included in prices for British Airways Holidays packages or experiences, or British Airways flights that have hotels, cars or transfers. We’re not permitted to issue VAT invoices.

If the link in your confirmation email isn't working, try logging in to Manage My Booking to access your non-flight vouchers. You can select the booking you’re looking for from the list of hotel bookings, car rentals, transfers and experiences.

It's not essential you print non-flight vouchers for hotels or cars, but we recommend you print non-flight vouchers for transfers and experiences as these often contain important information you’ll need during your journey.

If you still can’t access your vouchers via Manage My Booking, please get in touch.

If you’re booking a flight-inclusive package, the currency displayed is always determined by the country your flight departs from.

If you’re booking hotels, cars or sightseeing (without flights), the country of residence you select from the homepage determines the currency you see on your booking.

Visit Manage My Booking to see if any of your flights have changed or been cancelled, as this can impact your ability to pay your outstanding balance. When you accept any relevant changes, you’ll be able to make payments. If you're still experiencing difficulties making payments, please call us before the balance due date.

ATOL is a protection scheme for holidays and is managed by the Civil Aviation Authority. Our ATOL number is ATOL 5985.

ATOL protects you from losing your money or being stranded abroad in the unlikely event that British Airways Holidays goes out of business. If you choose to use Avios as part-payment for your package, ATOL does not protect the Avios but you would still benefit from protection from being stranded abroad.

If you bought your ticket directly from British Airways, please complete this form and our dedicated team will produce your receipt as soon as possible.

Please note that we can only issue duplicate ticket receipts addressed to the payment cardholder. This means if you're claiming expenses back for somebody else after you've paid, we’re unable create a document in their name containing your ticket information and breakdown.

If your browser doesn’t display a confirmation page and booking reference, it’s likely that your booking was successful, but the confirmation page has failed to load. If this happens, please check your email inbox, including any trash or junk folders, to see if you’ve received the email receipt confirming your booking.

If you've not received an email within two hours, please contact us.

If you’re a German VAT registered business, you may need a VAT invoice for claiming back tax credits for your German internal flight. You can do this by using this webform.
If your booking was made through any method other than directly with ba.com, please contact your travel provider to obtain your VAT invoice.

Please ensure you have the following information to complete your request:

• Registered name of the business
• VAT registration number
• Registered address of the business
• The email address you’d like us to send the invoice to
• Passenger name on the booking
• Booking reference (six-digit alphanumeric PNR)
• Date and departure point of the first flight in the itinerary

Please contact British Airways on +45 7533 1611 if you need further assistance.

Air travel isn't subject to VAT, so we don't issue any receipts of this type.

If you're a member of The British Airways Club, you can earn an American Express Companion Voucher by spending on your American Express credit card. 

Once you’ve met the spend threshold, your voucher entitles you to receive a second seat for a companion on a flight in the same cabin as you. To claim this seat, you must make a reward booking on a British Airways, Iberia or Aer Lingus flight.

Find out about Companion Vouchers and read the Companion Voucher Terms and Conditions.